Returns & Exchanges

Last updated: May 17, 2025

At Mirellia, we want you to be satisfied with your purchase. This Returns & Exchanges Policy explains how returns, exchanges, and refunds are handled for orders placed at mirellia.shop.

1. Return Eligibility

You may request a return within 30 days of receiving your order, unless otherwise stated on the product page or at checkout.

To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition;
• In the original packaging where applicable;
• Free from damage, stains, odors, or signs of use;
• Returned with all original accessories, tags, manuals, inserts, and parts if included;
• Supported by a valid order number or proof of purchase.

2. Items That May Not Be Returnable

The following items may be final sale or not eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized, customized, or made-to-order items;
• Gift cards or digital products;
• Items marked as final sale or clearance;
• Items damaged by misuse, improper care, or normal wear and tear;
• Items returned without prior approval from Mirellia.

3. How to Request a Return

To request a return, please email us at stephenclay1347@outlook.com with the following information:

• Your full name;
• Your order number;
• The email address used to place the order;
• The item you would like to return;
• The reason for the return;
• Photos or videos if the item is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions if your return is approved.

4. Return Shipping

Unless the item is confirmed to be damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service. Mirellia is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

Refund processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Shipping fees, taxes, duties, and other charges may be non-refundable unless required by applicable law or unless the return is due to our error.

6. Exchanges

Exchanges may be available depending on product availability. If you would like to exchange an item, please contact us at stephenclay1347@outlook.com.

If the requested replacement item is unavailable, we may offer a refund, store credit, or another suitable option where applicable.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or videos showing the issue.

We will review the information and may offer a replacement, exchange, refund, or other resolution depending on the circumstances.

8. Order Cancellations

If you need to cancel an order, please contact us immediately. We will do our best to assist, but we cannot guarantee cancellation once an order has been processed, packed, or shipped.

9. Return Address

Please do not send returns to our business address unless we specifically instruct you to do so by email. Return instructions may vary depending on the product and fulfillment location.

Business Address: 10 San Romanoway, North York, ON M3N 2Y2, Canada

10. Contact Us

For returns, exchanges, or refund questions, please contact:

• Email: stephenclay1347@outlook.com
• Website: mirellia.shop
• Address: 10 San Romanoway, North York, ON M3N 2Y2, Canada

This policy may be updated from time to time. The version posted on this page will apply to returns and exchanges unless otherwise required by applicable law.