Privacy Policy

Last updated: May 17, 2025

This Privacy Policy explains how Mirellia collects, uses, shares, and protects personal information when you visit or make a purchase from mirellia.shop.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers involved in operating our store.

Information you provide may include:

• Name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Order details;
• Customer support messages;
• Return, exchange, or refund information.

Information collected automatically may include:

• IP address;
• Browser type and device information;
• Pages viewed and actions taken on the website;
• Referring website or search terms;
• Cookie and similar tracking information;
• Approximate location information derived from your device or IP address.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders;
• Confirm payments and prevent fraud;
• Arrange shipping and delivery;
• Provide order updates and customer support;
• Handle returns, exchanges, refunds, and disputes;
• Improve our website, products, and customer experience;
• Send service-related communications;
• Send marketing communications where permitted and with appropriate consent where required;
• Comply with legal, tax, accounting, security, and regulatory obligations.

3. Payment Information

Payments are processed through third-party payment providers. We do not store full payment card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, analyze website traffic, improve performance, support checkout functionality, and assist with marketing or advertising where applicable.

You may be able to manage cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

5. How We Share Information

We may share personal information with service providers and partners that help us operate our store and provide services to you. These may include:

• Ecommerce platform providers;
• Payment processors;
• Shipping carriers and fulfillment partners;
• Email and communication providers;
• Analytics and advertising providers;
• Fraud prevention and security providers;
• Professional advisors, legal authorities, or regulators where necessary.

We do not sell personal information in the ordinary sense of directly exchanging customer information for money. Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling.” Your rights may vary depending on your location.

6. Legal Bases and Consent

Depending on your location, we may process personal information based on your consent, our need to perform a contract with you, our legitimate business interests, compliance with legal obligations, or other grounds permitted by applicable law.

Where we rely on consent, you may withdraw consent where permitted by law. Withdrawal of consent will not affect processing that occurred before withdrawal.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal and accounting obligations, resolve disputes, prevent fraud, enforce our policies, and maintain business records.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your personal information may be processed or stored in countries other than where you live. These countries may have data protection laws that differ from those in your jurisdiction. When information is transferred, we take steps designed to protect it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your data is used or shared;
• Opt out of certain marketing communications.

To exercise privacy rights, please contact us at stephenclay1347@outlook.com. We may need to verify your identity before completing your request.

11. Marketing Communications

If you subscribe to marketing communications, we may send you promotional emails or updates. You can opt out at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or account notices.

12. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, content, or security of third-party websites. Please review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted means you acknowledge the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Email: stephenclay1347@outlook.com
• Website: mirellia.shop
• Address: 10 San Romanoway, North York, ON M3N 2Y2, Canada

This Privacy Policy is a general template and should be reviewed for your specific business practices, advertising tools, analytics tools, and legal requirements before publication.