You can contact us by email at stephenclay1347@outlook.com. Please include your order number if your question is related to an existing order.

Our official website is mirellia.shop.

Orders are usually processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional events, or periods of high order volume.

Delivery time depends on your destination, selected shipping method, carrier service, customs processing, and other factors. Estimated delivery information may be shown at checkout or provided after your order ships.

If tracking is available for your shipment, you may receive a shipping confirmation email with tracking details. Please allow time for tracking updates to appear after the package is handed to the carrier.

If you entered the wrong address, please contact us immediately at stephenclay1347@outlook.com. We will do our best to help, but address changes cannot be guaranteed after an order has been processed or shipped.

Please check your tracking information first. Carrier delays can occur due to weather, customs, holidays, high shipment volume, or service disruptions. If you need help, contact us with your order number and tracking number.

Please check your mailbox, front door, building reception, parcel locker, neighbors, or local delivery office. You should also contact the carrier for delivery details. If you still need assistance, contact us and we will try to help.

We may accept eligible returns within 30 days of delivery. Items must generally be unused, in original condition, and returned with any included accessories or packaging. Please review our Returns & Exchanges Policy before requesting a return.

Email us at stephenclay1347@outlook.com with your name, order number, reason for return or exchange, and photos if the item is damaged, defective, or incorrect. Please wait for our instructions before sending anything back.

Shipping fees may be non-refundable unless the return is due to our error or unless otherwise required by applicable law. Please review our Returns & Exchanges Policy for more details.

Available payment methods are shown at checkout. Payment options may vary based on your location, currency, and payment provider availability.

If you need to cancel an order, contact us immediately. We will do our best to assist, but cancellation is not guaranteed once the order has been processed, packed, or shipped.

Orders may be cancelled due to payment issues, inventory errors, suspected fraud, shipping restrictions, incorrect information, or other operational reasons. If your order is cancelled after payment, a refund will be issued where applicable.

Our business address is: 10 San Romanoway, North York, ON M3N 2Y2, Canada. Please do not send returns to this address unless we provide return instructions by email.