Contact Us
Contact Us
Thank you for visiting Mirellia. We are here to help with questions about orders, products, shipping, returns, exchanges, and general customer support.
Email Support
For customer service, please contact us at:
Email: stephenclay1347@outlook.com
We usually respond within 1–2 business days. During holidays, promotional periods, or high-volume seasons, response times may be longer.
Store Website
Website: mirellia.shop
Please include your order number when contacting us about an existing order so we can assist you faster.
Business Address
Mirellia
10 San Romanoway,
North York, ON M3N 2Y2,
Canada
Please do not send returns to this address unless we have confirmed the return instructions by email. Unauthorized returns may not be accepted.
Before You Contact Us
- For order questions, please include your full name, email address, and order number.
- For shipping questions, please include your tracking number if available.
- For product issues, please include photos or videos showing the issue clearly.
- For return or exchange requests, please review our Returns & Exchanges Policy first.
Customer Support Topics
We can help you with:
- Order confirmation and order status
- Shipping updates and tracking information
- Product questions before purchase
- Returns, exchanges, and refund requests
- Payment or checkout concerns
- Website or account-related questions
Important Note
We aim to provide accurate and timely support. However, shipping carriers, payment processors, and third-party service providers may sometimes require additional time to investigate certain issues.